1. How do I cancel my order?
After your order is successfully paid, you can check the status of your order in your account order details.
If the order is not yet packaged for shipment, you can cancel the order in your account order details. After the order is cancelled, the full amount will be refunded to your payment account within 1-2 business days. The exact time for refund depends on your payment method.
If an order has been packaged and shipped, it cannot be retrieved from the delivery pile or courier and therefore cannot be cancelled. If a return is required, we will contact the courier company to intercept the delivery, but the resulting courier costs will be fully borne by the customer.
If you are sure you want to cancel a shipped order, please contact us at [email protected]. You can arrange for a return by mail upon receipt of the Deposit Bag Products and send the product order number and shipping number to [email protected]. The customer will be responsible for the return shipping costs and any additional charges incurred.
2. What if the product is damaged in transit?
We are sorry that you did not receive the Deposit Bag Products intact. Please send your unboxing video and proof of purchase to [email protected] and we will contact the courier company to take care of it.
Proof of purchase: Product order number purchased through Handbag Happiness LLC.
3. How do I return the product?
If you find the product is damaged or unsatisfactory when you receive our Deposit Bag Products, you can return it for a refund within 7 natural days. Our returns are valid until 7 natural days after the item arrives. If you receive the Deposit Bag Products more than 7 natural days, we will not be able to offer you a return or exchange.
If there is a quality problem with the Deposit Bag Products, the return shipping cost will be borne by us. If you want to return the Deposit Bag Products because you don’t like it, picked the wrong color or don’t want it anymore and other non-quality reasons, the resulting shipping costs will be borne by you.
To return Deposit Bag Products, please contact us at [email protected] before returning it, stating the reason for the return and providing an invoice or picture to confirm the order number. If you send back the return courier directly without prior notice to us, we will choose to reject it.
Please wrap our Deposit Bag Products in their original packaging and double check that the packaging is complete when you do your return. Our Deposit Bag Products must be brand new and not affect secondary sales, if not, we will not refund you.
Our return address is:9211 WOODWIND LAKES DR, HOUSTON, Texas, United States.Please send us the name of the courier company and the courier number to [email protected] after you send the courier so that we can process your return quickly.
We will check the delivery carefully after we receive Deposit Bag Products and if there is no problem, we will process your refund within 1 to 2 business days. If the Deposit Bag Products are broken during the return shipping process or lost by the courier, you can contact the courier company for a claim. We suggest you to check carefully if the Deposit Bag Products packaging is intact when you do the return business, and take detailed photos and videos of the Deposit Bag Products before posting to keep evidence that the Deposit Bag Products is in good condition.
4. Return fee
Brand new Deposit Bag Products purchased on our website that do not affect secondary sales. Returns can be made within the return period by contacting customer service. (Man-made, externally damaged products are not accepted
Returns), shipping costs will be borne by Handbag Happiness LLC. If there is no product quality issue, the return shipping cost will be borne by the customer.
Handbag Happiness LLC will not charge you to relist items.
5. Refund amount arrival time
Once your return has been processed, please send the Deposit Bag Products order number and return logistics number to us at [email protected]. Once the returned Deposit Bag Products arrives at Handbag Happiness LLC’s warehouse and passes a successful inspection, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, so please be patient. If it is late, please contact us.
Our refund processing time is 1 to 2 business days, which will be delayed in case of holidays or major events. However, if you have not received your refund after 10 business days from the date we issued it, please contact us at [email protected].